LOYAL TO US? WE'RE LOYAL TO YOU.
Most suppliers give their regulars a generic code and call it loyalty. We do it properly: special pricing agreed with you, on the products your business actually buys, by a person who knows your account.
THE PROMISE
Special pricing on your regulars.
The lines you reorder every week are the lines we talk about first. If your volume is steady, your pricing should reflect it.
Talk to us before you switch.
Buying something elsewhere because it's a little cheaper? Tell us first. For our regular customers we can often agree a price that keeps you with us — we'd rather have the conversation than lose you over a few pence.
Can't find it? Ask us.
Need a product that isn't on the site? Ask. We can't promise everything, but you'll get an honest answer, and where we can, we'll source it or find the closest alternative.
HOW IT WORKS
Step 1: Tell us what you buy.
WhatsApp or message us with the products you reorder most and roughly how much you go through.
Step 2: We agree your pricing.
A real person (usually Jade) goes through it with you and agrees pricing on your regular lines.
Step 3: Order as normal.
Your agreed pricing is set up for you, so reordering stays quick and simple.
A REAL EXAMPLE
One of our regulars had quietly started buying their U-shaped cups from another supplier because they were slightly cheaper. When we found out, we didn't send them a voucher — we agreed a price on those cups that beat the other supplier, because keeping a loyal customer matters more to us than any single order. That's how loyalty works here.
THE HONEST BIT
A customer recently asked us for jam. We used to stock jam — and honestly, it didn't sell, so we stopped. We've told them that straight, and we're looking at whether it can come back or be sourced another way. That's the deal with bespoke: you always get a straight answer, even when the answer is 'we can't do that one.' Special pricing is agreed individually, so it can't be combined with sale prices, clearance or other offers unless we say so.
QUESTIONS
Who qualifies?
Any business that orders from us regularly. There's no form and no minimum club to join — if you're a regular, talk to us.
Is it a discount code?
No. Your pricing is agreed with you, for your business. That's why it can be better than a blanket code.
Which products can it cover?
The ones you buy most. Pricing is agreed product by product, so tell us your regulars first.
Can I use it with sale or bulk prices?
Agreed pricing is instead of, not on top of, other offers — unless we've specifically agreed otherwise with you.
How do I start?
WhatsApp us, or use the contact form. Tell us your regular products and rough monthly quantities.