A special note during the COVID-19 pandemic.
A special note during COVID-19:
In order to protect our staff and customers. We are unable to receive returns at this time
All collections and deliveries will be 'contact - free' and couriers will not be recording a signature on their device. - Once delivered, all orders will be considered as signed for.
For up to date information please follow this link.
CANCELLATIONS AND RETURNS
Zacely Limited t/a Bubble Tea House Company
Registered Address: 10 High Street, Poole, Dorset BH15 1BP United Kingdom
Warehouse Address: Ifulfilment, The Runway, Christchurch, Dorset BH23 4FL United Kingdom
Email: [email protected]
Company Number: 7431881
VAT Number: GB107601252
We take pride in providing high quality food and non-food products. We have high standards of quality control and all our suppliers go through rigorous annual checks.
We do not buy from wholesalers as all other Bubble Tea suppliers do, which means we work only with suppliers as well that have regular consumer tastings, allowing us to be the leader in quality and innovation for Bubble Tea ingredients and drinks.
However, if you are unhappy with your purchase please contact us as soon as possible at [email protected]
In your words, please let us know what you would like to cancel or return. Please provide a short note about why you would like to cancel or return your products as well as an order reference number, full name, email and telephone number. You will be provided with information about cancellations and returns.
Please ensure that you read the Terms of Sale set out HERE carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website you agree to be bound by these Terms and Conditions.
Please note that the below is a summary of the points found in our Terms of Sale under sections 8 and 9 (regarding Cancellations and Returns).
Cancellations must be made immediately after placing an order. Once an order has been picked, packed or shipped it will be treated as a return.
Our website is a trade only shop that has food and non-food products. As such we have certain limitations regarding returns and cancellations. (As per our Terms of Sale)
In the event of a return, we cannot accept product back into our warehouse without written approval.
In the event of a return, all items must be returned to our warehouse and not to our registered address (listed above).
- When an item is accepted to be returned to us, once it arrives at our warehouse it will be inspected thoroughly. All items must be in good condition, new and re-sellable. The process of inspection can take up to 14 days.
- In the event of a return, all items are subject to a 20% re-stocking fee.
- Refunds will not be made until the goods are inspected and accepted back into stock. Refunds may take up to 14 day after the goods have been accepted back into stock.
- All food items are non-refundable.
- All bespoke non-food items are non-refundable
We highly recommend that you get in touch via email ([email protected]) where our customer service representatives will be able to assist you and provide guidance.